WhatsApp lists for customer follow-up

Depending on your version, labels may appear as lists.

Practical steps

1. Create a few follow-up states.
2. Classify after each reply.
3. Review waiting conversations daily.
4. Close follow-up after recording the outcome.

Worked example

Use new, awaiting confirmation, follow-up and completed; keep the actual order status in Matjri.

Mistake to avoid

A list does not prove delivery or payment.

Working checklist

Assign a next action to each conversation: answer, confirmation or recorded order. Check name, product, amount and address before sending prepared messages. Use the order reference to connect the conversation to store records; chat should not be the only evidence of payment or delivery. Review open follow-ups each morning and evening to prevent forgotten customers and repeated calls.

Common question

Are labels available to everyone?

Rollout is gradual: use the tool present in your version.

Put it into practice

Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.

Sources and further reading

• WhatsApp — Labels and lists

Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.