WhatsApp catalogs: clear products and order links
Use a catalog to support product discovery before ordering.
Use a catalog to support product discovery before ordering.
Practical steps
- Add a real photo and distinctive title.
- Describe size and usage.
- Add the product-page link.
- Review price and availability.
Worked example
Clearly distinguish colours and offers and link to the page containing the exact options.
Mistake to avoid
Price-field availability may vary by country.
Working checklist
Assign a next action to each conversation: answer, confirmation or recorded order. Check name, product, amount and address before sending prepared messages. Use the order reference to connect the conversation to store records; chat should not be the only evidence of payment or delivery. Review open follow-ups each morning and evening to prevent forgotten customers and repeated calls.
Common question
Does it replace a store?
It supports display; the store organises options, orders and follow-up.
Put it into practice
Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.
Sources and further reading
Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.