Comparing couriers: cost and outcome together

The tariff alone does not explain the cost of a successful order.

Practical steps

1. Request delivery and return fees in writing.
2. Check areas and lead times.
3. Compare completed parcels.
4. Track remittance and issue handling.

Worked example

A courier charging one dinar less may cost more if returns increase or remittances are delayed.

Mistake to avoid

Avoid rankings based on tiny samples or ongoing parcels.

Working checklist

Use a stable reference connecting order, customer, parcel and amount. Date each follow-up and record its reason. Check payment before specifying courier collection. At period end, compare final outcomes and separate ongoing, delivered and returned parcels. Give customers a clear issue-resolution contact without exposing phone numbers or addresses publicly.

Common question

Is the cheapest best?

Compare net costs and service in your actual area.

Put it into practice

Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.

Sources and further reading

• INS — Répertoire national des entreprises

Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.